Negative feedback from customers that has the potential to reach countless others online can immediately influence sales, and it can also enhance or damage the organization’s reputation in the long term. This relates to which force for change?
a. Management changes
b. Customers demographic characteristics
c. Social and political pressures
d. Customer and market changes
d. Customer and market changes
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Trial courts, like inferior courts, are limited by the amount of civil damages that can be awarded or the criminal penalties that can be imposed.
Answer the following statement true (T) or false (F)
Delivering value to the customer is the core of marketing.
Answer the following statement true (T) or false (F)
As part of her job as a stock clerk, Breanna is required to take inventory to identify items to be restocked. At the beginning of each quarter, Breanna and her manager set a goal for reducing the amount of time it takes to get items restocked. This quarter, her goal is to reduce the time by 10%. At the end of the period, Breanna will review her numbers with her manager. If she has reduced the restock times by 10%, she will receive a raise. Breanna’s performance appraisal is done using the ______ method.
A. critical incidents B. management by objectives C. ranking D. behavioral anchored rating E. qualitative ranking
A company collecting demographic information about its customers would most likely try to capture which of the following kinds of information?
a. Previous customer responses to advertisements b. History of customer sales calls c. Customer age d. Customer purchase history