Which of the following is an example of upward communication in an organization?
A) Three administrative assistants meet to discuss possible software upgrades.
B) A department manager sends a text message to his employees about a new overtime policy.
C) A warehouse worker suggests to his boss a way to improve employee morale.
D) The CEO sends an e-mail message to all employees inviting them to a company picnic.
C
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A college chess club has nicknamed themselves “the players” because they play chess so well, but also because they like the idea of suggestive double entendre. They have built lots of suggestive innuendo in their interactions, saying things like “I guarantee I can mate you” or “what's your favorite position,” which have meanings both for chess and for sex. According to symbolic convergence theory, when club members come up with a new way of continuing this idea, they are using ______.
A. a rhetorical vision B. dramatizing C. fantasy chaining D. symbolic convergence
Although on-the-job training is the most common means of facilitating learning at the workplace, it is sometimes poorly implemented.
Answer the following statement true (T) or false (F)
Mary states that the two factors critical to her having a successful vacation are golf course availability and good weather
If Mary insists that golf course availability is three times as important as the weather, what importance weights should be placed on golf course availability and good weather to be used for a multifactor evaluation process? A) Golf Weight Weather Weight 0.80 0.20 B) Golf Weight Weather Weight 0.20 0.80 C) Golf Weight Weather Weight 0.75 0.25 D) Golf Weight Weather Weight 0.25 0.75 E) None of the above
When a customer enters John Robert's Spa, which has a reputation for extraordinary service, some of the ________ expected of employees are, "greet the client enthusiastically within 8 to 10 seconds," "confirm the client's appointment," and "offer to provide a refreshment."
A. General requirements B. Attitudes C. Abstract requirements D. Value dimensions E. Specific behaviors and actions