How can co-production reduce a customer’s perceived or actual wait time?
a. Giving the guest something to do while waiting makes the wait feel shorter.
b. Removing the middleman (e.g., customers bagging their own groceries) speeds up the process.
c. Supplementing employees with self-service kiosks decreases service capacity.
d. It increases the user friendliness of the experience.
a. Giving the guest something to do while waiting makes the wait feel shorter.
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Creighton Bicycles and Repair conducted a survey and discovered that among customers who had tried both bike shops, its successful cross-town competition was preferred about 80% of the time. The most frequently cited reason was customer service. This information would be most helpful to introduce to employees during which stage of Lewin's change model?
A. Unfreezing B. Continuous improvement C. Benchmarking D. Empowerment E. Refreezing
Companies facing the challenge of setting prices for the first time can choose between two broad strategies: market-penetration pricing and ________ pricing
A) comparative B) competitive C) market-skimming D) market-segmentation E) cost-plus
Which of the following is true of the International Criminal Court?
A. It is the principal judicial organ of the United Nations. B. Its judges are elected by the United Nations General Assembly. C. Its jurisdiction and functioning are governed by the Rome Statute. D. The court's jurisdiction is limited to events taking place since Jan 1, 2012.
Farmers Bank offers to lend you $50,000 at a nominal rate of 5.0%, simple interest, with interest paid quarterly. Merchants Bank offers to lend you the $50,000, but it will charge 6.8%, simple interest, with interest paid at the end of the year. What's the difference in the effective annual rates charged by the two banks?
A. 2.07% B. 2.00% C. 1.73% D. 1.71% E. 2.12%