Tom owns a hardware store at which he sells power tools. He sells a cordless drill to Victor who
takes it home and is injured when he uses it, because the drill is defective.
Victor can sue Tom
for a breach of the implied warranty of merchantability.
Indicate whether the statement is true or false
TRUE
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Customer relationship management enables companies to provide excellent real-time customer service through the effective use of ________
A) reports from mystery shoppers B) survey data from customers who have defected C) market research D) individual account information E) demographic trend data
Effective internal control requires a department to purchase supplies on its own
Indicate whether the statement is true or false
An organization's four basic stakeholder groups include investors, employees, internal business processes, and customers
Indicate whether the statement is true or false
Enforcement of the ethics code is essential to be effective. Which of the following elements of compliance is not relevant?
a. Top management and their supervisors participating in the same programs as employees b. Static and not updated c. Consistency in enforcement d. Clarity of the code contents