Which of the following may be a reason the court will add an implied term to a contract?
A) The parol evidence rule
B) The original term was unclear and this would add clarity to the contract
C) It was a term usually used in the industry so it needed to be added
D) The term was so obvious the two sides would have easily agreed to it when the contact was made
E) Once a contract is formed no new terms can be added
D
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Allowing workers to have discretion to satisfy customers most closely illustrates _____
a. relationship retailing b. employee empowerment c. a customer loyalty program d. the retailing concept
Answer the following statements true (T) or false (F)
1. A team leader controls the behavior of group members. 2. Research on the trait approach to leadership shows a clear, strong relationship between traits and leadership. 3. Team manager and leader are synonymous terms. 4. Team members are quite good at selecting their most effective leader.
The opener for a sales message should be A) provocative, humorous or entertaining, and medium length (5-10 lines)
B) stimulating, relevant, honest, and short (1-5 lines). C) appealing, informative, persuasive, conversational, and medium length (5-10 lines). D) entertaining or serious, focused, persuasive, and short (1-5 lines).
Which of the following statements about persuasive messages within an organization is most accurate?
A) ?It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company. B) ?Persuasive messages flowing both downward or upward require attention to tone. C) ?When employees send persuasive messages to their managers, they should include words such as you must or we should to make their messages sound more convincing. D) Instructions or directives from managers to employees should be organized indirectly.