Which of the following statements about persuasive messages within an organization is most accurate?
A) ?It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company.
B) ?Persuasive messages flowing both downward or upward require attention to tone.
C) ?When employees send persuasive messages to their managers, they should include words such as you must or we should to make their messages sound more convincing.
D) Instructions or directives from managers to employees should be organized indirectly.
B
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Which of the following will help a service provider overcome the limits imposed by the inseparability of services?
A) using differential pricing B) working with larger customer groups C) providing complementary services D) concentrating on physical evidence and presentation E) standardizing the service process
________ advertising aims to convince current purchasers that they made the right choice
A) Persuasive B) Informational C) Reinforcement D) Reminder E) Comparative
Individuals with a high level of internal locus of control believe that the outcomes they obtained are largely a result of
A. chance. B. effort. C. fate. D. circumstance.
List at least four of the communications phenomena that currently affect the need to manage crisis
What will be an ideal response?