Of the following, the most effective way for an employer to respond to an employee's claim of retaliation would be:
a. to show that the employee is lying
b. to show that the employee was not retaliated against, but rather disciplined for poor performance or the like
c. to show that the employee should never have been hired in the first place.
d. none of these
B
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List any five tips that would help employers/employees provide quality customer service and enhance customer satisfaction.
What will be an ideal response?
You have just received your cell phone bill, and realized that you have been charged this month and for several previous months for a calling feature you did not authorize. You called the cell phone provider but were told that only the charge for this month can be credited. You are planning to write a letter to get your bill adjusted. What tone should your letter have? Why?
Letters have essential components, including proper typeface and margins. You should leave ________ margins at the top and on both sides of your letter
. A) 1" to 1 1/2" B) 1/2" to 1" C) 1" to 1 1/4"
Which of the following statements express the purpose of the Truth-in-Lending Act?
a. To require lenders to charge a "reasonable" rate of interest. b. To help small business. c. To provide consumers with information necessary to make the best credit decision. d. To help lenders limit state laws.