What are periods of time having some specified level of opportunity for the customer to make changes called?
Fill in the blank(s) with the appropriate word(s).
time fences
Management defines time fences as periods of time having some specified level of opportunity for the customer to make changes.
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In which of the following situations is it easier to restore customer satisfaction through prompt service recovery efforts?
A. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance B. with a customer who is focused more on the transaction and has no prior relationship with the organization C. with a customer who has a long-term relationship with the organization and has not been satisfied with its past performance D. with a customer who is reluctant to trust the organization’s performance
Anita, who is a seamstress, agrees to sew a suit for Bryan, who promises in return to pay Anita $500 for the suit if he is satisfied with it. Anita completes the suit, which fits Bryan perfectly. Nevertheless, he says that he is not satisfied and refuses to accept or pay for it. If Bryan is honest in his dissatisfaction, but he is unreasonable:
a. Bryan must pay for the suit even if he is dissatisfied. b. this is an illusory contract, because only Anita is bound. c. Bryan's approval is to be judged by an objective standard. d. Anita has no recourse against Bryan, because she agreed to the subjective standard.
A liquidating dividend is a dividend that a company pays out routinely to shareholders, often quarterly and often the same from quarter to quarter
Indicate whether the statement is true or false.
The Uniform Commercial Code is a good example of uniform state laws
Indicate whether the statement is true or false