The establishment of formal rules is an essential aspect in the definition of a small group

Indicate whether the statement is true or false.


Answer: False

Communication & Mass Media

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Competence is the

A) demonstrated ability, quality or special knowledge. B) character communicated to the audience. C) integrity brought to the message. D) degree of excitement, energy, and involvement in the topic.

Communication & Mass Media

When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated

Indicate whether this statement is true or false.

Communication & Mass Media

Which of the following is NOT likely to occur when speaking to an audience? 

A. Blushing B. Fainting C. Dry mouth D. Forgetting words

Communication & Mass Media

Appeal to tradition involves using examples or comparisons from history instead of from the present day.

Answer the following statement true (T) or false (F)

Communication & Mass Media