The ________ were developed in the manufacturing economy of the 1960s when large consumer goods were serving mass markets
A) 4 Ps
B) 7 Ps
C) 12 variables
D) 4 Cs
E) 7 Cs
A
Business
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Answer the following statement true (T) or false (F)
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Fraud investigations should only occur when fraud predication exists
Indicate whether the statement is true or false
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Companies which use a just-in-time management system do not benefit from a quality management system
Indicate whether the statement is true or false
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Which of the following themes is NOT a source of customer satisfaction/dissatisfaction in service encounters?
A. Coping B. Recovery C. Credibility D. Spontaneity E. Adaptability
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