Explain how your expectations about the reader's reaction influence the organization and style of a message. Provide examples to support your explanation


If you believe that the reader's reaction will be positive, you can "play up" your ideas and use the direct approach. For example, if you are informing a student that she will receive a scholarship, you can assume that she will be happy to receive this news. Therefore, you can use the direct approach and present the main topic first. If the reader is likely to have a negative reaction to you personally or to your idea, you might consider a more indirect approach. For example, if you are proposing a new customer service system at your bank and you think that your supervisor will not agree with your idea, you might include supporting evidence, such as data from other banks, or provide statements from individuals whom the reader trusts before you present your idea..

Business

You might also like to view...

According to Hambrick and Fredrickson, which of the following elements of a strategy represents the competitive advantage of an organization?

A) arenas B) vehicles C) differentiators D) economic logic

Business

The following frequency distribution shows the GMAT scores of a sample of MBA students: GMAT ScoreFrequency 300 up to 4002 400 up to 5006 500 up to 6005 600 up to 7005 700 up to 8002 ? For the above data, compute the mean GMAT score.

What will be an ideal response?

Business

In the process of managing within-team dynamics, one challenge is implementing discipline among team members to follow the strategy once the negotiation begins. Which of the following options is not a technique used to implement team discipline?

A. assign team members specific roles B. role-play parts of the negotiation expected to be adversarial C. establish nonverbal signals for communicating with other team members D. plot out possible conflicting interests

Business

What is rivalry among existing competitors?

A. The suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services). B. High when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market. C. High when competition is fierce in a market and low when competitors are more complacent. D. The ability of buyers to affect the price they must pay for an item.

Business