You are an LPN employed in your first job. A resident complains to you about the care and incompetence of a nurse on the previous shift. Which of the following actions is most appropriate?
1.
Discuss the situation with another staff member.
2.
Argue with the resident.
3.
Agree with the resident.
4.
Report the incident to your head nurse or supervisor.
ANS: 4
Reporting the error to your supervisor is the appropriate action. The supervisor is then responsible for speaking to the resident and finding out what happened. Also, every person in the healthcare system has the absolute right to be protected from being discussed by inappropriate persons.
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