Explain the concepts of distributive fairness and procedural fairness. Give an example of each.
What will be an ideal response?
Distributive fairness pertains to a customer's perception of the benefits he or she received compared with the costs (inconvenience or loss). With regard to complaints, procedural fairness refers to the perceived fairness of the process used to resolve them. Examples will vary.
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________ are the use of psychological, sociological, and anthropological factors to determine how the market is segmented by the propensity of groups within the market (and their reasons) to make a particular decision about a product, person,
ideology, or otherwise hold an attitude or use a medium. A) Lifestyles B) Promotional segmentations C) AIO measures D) Psychographics
________ are refined statements of the specific components of the problem
A) Research questions B) Theories C) Hypotheses D) Experiments E) Scientific information
The four Cs of credit are computers, capital, compromise, and collateral.
Answer the following statement true (T) or false (F)
Situational analysis is the first step in the formal planning process. Next, a manager should generate alternative goals and plans based upon the findings of the situational analysis. Describe the benefits of generating these alternatives.
What will be an ideal response?