Which balanced scorecard perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations?
A. operational perspective
B. internal business perspective
C. customer perspective
D. financial perspective
E. innovation and learning perspective
B. internal business perspective
The internal business perspective helps top managers focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. Managers must measure and manage innovation, customer service and satisfaction, operational excellence (which includes safety and quality), and good corporate citizenship.
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One major source of power is ________-based power, which may lead to several kinds of leverage, including: legitimate power, reward power, and punishment power.
Fill in the blank(s) with the appropriate word(s).
At a retail store, the display racks on which clothes are hung, the shelving, and the cash registers are all examples of ________
A) accessory equipment B) shopping products C) capital equipment D) component parts E) MRO products
Which of the following sets limits on removal of profits from a country?
A) Expropriation B) Forum non conveniens C) Repatriation D) Sovereign immunity
The Serta mattress company might create an article entitled '5 Methods to Ensure a Restful Night’s Sleep'. This would be an example of which of the following hooks?
a. Resource. b. Contrary. c. Humor. d. Giveaway. e. Research.