Briefly describe the elements of a negative message that uses the indirect approach
What will be an ideal response?
Answer: Begin with a buffer (a neutral statement that sets the stage for the bad news). Follow with the reasons for the bad news, then state the bad news as diplomatically as possible. Emphasize any good news and de-emphasize the bad. End with a positive, forward-looking statement that is helpful and friendly and tries to preserve goodwill.
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Which of the following best describes a company's operating activities?
a. Operating activities focus on the sale of products and services. b. Operating activities are necessary to provide the money to start a business. c. Operating activities are needed to provide the valuable assets required to run a business. d. Operating activities represent the right to receive a benefit in the future.
Conrad has a high need for power, as that need is described by acquired needs theory. Which of the following actions by his boss is most likely to motivate Conrad?
a. put him in charge of developing new office policies for all employees b. ask him to join the social events committee that works together to plan parties c. tell him, along with the rest of the staff, that they’ve done a good job this week d. request that he attend a refresher training course at the local university
Which of the following is a characteristic of technical communication?
A) influence-driven B) benefit emphasis C) emotional D) subjective E) objective
What one trait tops almost every list as a concern among those hiring new graduates for public relations positions?
A. Management skills D. Writing skills B. Objective thinking E. Research skills C. Responses to tension