A matrix structure occurs when team members
a. are not able to meet face-to-face
b. have permanent membership in another unit or team
c. are constrained from or unable to fully participate in their team
d. participate in shared leadership
b. have permanent membership in another unit or team
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Procter & Gamble's introduction of All-Temperature Cheer laundry detergent in Japan was a flop at first
The problem was that Japanese women wash clothes in cold water–either tap water or leftover bath water–so they don't care about all-temperature washing (which is a big selling point in the United States). Also, Cheer was first introduced in Japan at a time when the market for fabric softeners in Japan was rapidly expanding. However, when Japanese housewives added lots of fabric softener to the water, Cheer didn't produce many suds (Americans don't use as much fabric softener). P&G reformulated the product so it wouldn't be affected by fabric softeners, and ads for Cheer in Japan pledged superior cleaning in cold water, not all temperatures. Which of the following might have helped P&G avoid the initial problems with Cheer? A) Maslow's hierarchy B) high vs. low context culture C) diffusion of innovation D) self-reference criterion E) polycentric orientation
Answer the following statements true (T) or false (F)
1. The architecture creates the ability of the guest to move through a narrative story and become immersed in fantasy. 2. Other people are part of the services-cape. 3. Hospitality settings should be designed to ensure smooth flow for only the guests. 4. Self-service technology versus a service experience accompanied by a human requires more focus on spatial design clarity and layout. 5. The three response factors lead a guest to make one of two choices: approach or avoid.
Northern Ireland implemented the Fair Employment Act in 1989 with amendments in 1988. What evidence do they have that the legislation has made a positive impact?
a. They have seen a significant reduction in animosity between religious groups b. They have seen considerable increases in the numbers of people who work in integrated workplaces c. They have seen a decrease in their crime rates d. They have seen an increase in interracial marriages
A ________ is a financial report that forecasts how much cash will be available after paying expenses.
A. workflow analysis B. capital expenditure report C. reconciliation statement D. balance sheet E. cash flow statement