Answer the following statements true (T) or false (F)
1. The architecture creates the ability of the guest to move through a narrative story and become immersed in fantasy.
2. Other people are part of the services-cape.
3. Hospitality settings should be designed to ensure smooth flow for only the guests.
4. Self-service technology versus a service experience accompanied by a human requires more focus on spatial design clarity and layout.
5. The three response factors lead a guest to make one of two choices: approach or avoid.
1. True
2. True
3. False
4. True
5. True
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Cash equivalents are securities that
A) management intends to convert into cash within one year. B) are denominated in a recognized national currency. C) management intends to convert into cash within the normal operating cycle. D) have maturity dates of three months or less.
When there is strong pressure for a company to adapt its products or services for local markets, it should tend to use a
A. differentiation strategy. B. transitional strategy. C. multidomestic strategy. D. home replication strategy. E. global strategy.
An automobile manufacturer acquires a rental car company. This is an example of
A. backward integration. B. product differentiation. C. forward integration. D. economies of scale.
Under the Homeowners 3 policy, all of the following are options of the insurer for settling claims EXCEPT
A) paying the claim in cash. B) replacing the property. C) repairing the property. D) paying the claim with insurance company stock.