Due to potential legal problems, many companies have a policy that prevents employees from providing recommendation letters
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Some companies will not allow their employees to write letters of recommendation. Therefore, you should check about providing a recommendation even with someone you know well and are in frequent contact with.
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Which of the following methods of financing would be used if the exporting and importing parties had a strong, long-standing relationship?
A) documentary credit (letter of credit) B) documentary collection C) cash in advance D) sales on open account E) bank draft
Answer the following statements true (T) or false (F)
1. Theming is a way to add variety to the service environment. 2. Even if people perceive a given servicescape similarly, they may have different reactions to it. 3. Theming expands the limits of what the organization can offer in terms of service, setting, and delivery system. 4. One importance of the service environment is that it influences guest expectations even before the service is delivered. 5. A function of the service environment is to set and maintain the mood.
The assumptions of the contingency approach to leadership include all of the following, except:
a. Different situations require different styles of leadership. b. The leaders need to be able to understand the characteristics of the organizations they lead. c. Leaders do not need to adapt their behavior to fit the situation they lead. d. Leadership requires consideration of both trait and behavior approaches.
Suppose that a service facility has an average line of 2 customers that must wait, on average, 5 minutes for service. How many customers are arriving per hour?
What will be an ideal response?