Answer the following statements true (T) or false (F)
1. Theming is a way to add variety to the service environment.
2. Even if people perceive a given servicescape similarly, they may have different reactions to it.
3. Theming expands the limits of what the organization can offer in terms of service, setting, and delivery system.
4. One importance of the service environment is that it influences guest expectations even before the service is delivered.
5. A function of the service environment is to set and maintain the mood.
1. False
2. True
3. False
4. True
5. True
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Existence of gray markets leads to which of the following outcomes?
A) They make the distribution channel stronger. B) They create a free-rider problem making legitimate distributors' investments in supporting a manufacturer's product less productive. C) Goods sold in grey markets are always counterfeit. D) Goods sold in grey markets come with standard product warranties. E) Taxes imposed on grey market products are very high.
In conjoint analysis, ________ are a special class of fractional designs that enable the efficient estimation of all main effects
A) relative importance weights B) orthogonal arrays C) part-worth functions D) attribute levels
When transnational teams experience problems, leaders should:
a. intervene by punishing members. b. merge teams with other those from other cultures. c. figure out if the problem is due to cultural misunderstandings. d. dismantle the teams.
Limited partners have unlimited personal liability for the debts and obligations of the limited partnership.
Answer the following statement true (T) or false (F)