The unity-of-command principle states that a person should have
A. no boss.
B. only one boss.
C. only two bosses.
D. several bosses.
E. multiple managers.
Answer: B
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A pension plan that requires the employer to make annual pension contributions, with no promise to employeesregarding future pension payments, is termed
a. funded b. unfunded c. defined benefit d. defined contribution
Which of the following is a component of the evidence square?
a. Rationalization b. Perceived pressure c. Personal observation d. Perceived opportunity
________________ are groups that may be formed based on age, sex, or common interest.
Fill in the blank(s) with the appropriate word(s).
Which of the following statements about customer service is true? A. Customers must initiate the requirement that customer-service procedures be implementedthroughout an organization
B. An excellent customer-service reputation cannot give the organization a competitive edgein the marketplace. C. Customer service is a problem-solving function that should exist only when a customerreports a problem. D. Customer service will not receive the attention it deserves without the support of the organization's top management.