Which of the following statements about customer service is true?
A. Customers must initiate the requirement that customer-service procedures be implementedthroughout an organization
B. An excellent customer-service reputation cannot give the organization a competitive edgein the marketplace.
C. Customer service is a problem-solving function that should exist only when a customerreports a problem.
D. Customer service will not receive the attention it deserves without the support of the organization's top management.
D
Without top management's support and specific directives to key employees, customer service
will not receive the attention it deserves. The requirement that customer-service procedures
be implemented throughout an organization must come from top management.
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To significantly enhance customer choices, Levi combines flexible manufacturing with flexible marketing. Customers may visit the Levi's clothing website or some company-owned stores and order a pair of jeans that will be made especially for them. Levi's has adopted a ________ orientation approach.
A. relationship B. differentiation C. product D. market E. mass customization
Fletcher Company collected the following data regarding production of one of its products. Compute the direct labor rate variance. Direct labor standard (2 hrs. @ $12.75/hr.)$25.50 per finished unitActual direct labor hours 81,500 hrs.Actual finished units produced 40,000 unitsActual cost of direct labor$1,100,250
A. $19,125 unfavorable. B. $61,125 unfavorable. C. $61,125 favorable. D. $80,250 unfavorable. E. $80,250 favorable.
In the analysis and interpretation of statistical results of people's opinions, likes, and preferences, it is best to describe results in which of the following ways?
a. raw numbers b. tabulated data c. percentages d. none of the above
What action would you choose according to maximax criterion?
What will be an ideal response?