In addition to understanding how people do things, empathy helps you understand ______.
a. why markets respond the way they do
b. why industries boom and bust
c. how people do things and why they do them
d. how product lifecycles work
c. how people do things and why they do them
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Which of the following is a benefit a company can gain through using a CRM system?
A) creating marketing messages that appeal to all of its customers B) reducing employee hours spent managing information flow C) reducing company technology expenditures D) identifying dissatisfied customers before losing them to the competition E) eliminating the need for costly loyalty programs
Langdon Company is considering purchasing a capital investment that is expected to provide annual cash inflows of $16,600 per year for 3 years. Assuming that Langdon's required rate of return is 9%, what is the present value of these cash inflows? Use Appendix Table 2. (Do not round intermediate calculations. Round your final answer to the nearest dollar.)
A. $45,688 B. $38,455 C. $41,916 D. $42,019
______ in the postcrisis stage refers to making major changes in leadership, mission, organizational structure, and policies as a result of the disruption caused by the crisis event.
A. Reconsidering structure B. Retrospective sensemaking C. Vicarious learning D. Discourse of renewal
The third stage in the business buying decision process is to
A. evaluate product specifications to solve the problem. B. evaluate products relative to specifications. C. select and order the most appropriate product. D. evaluate product and supplier performance. E. search for products and suppliers.