Nonverbal communication includes written messages
Indicate whether the statement is true or false
FALSE
Nonverbal communication is communication without words. Without saying a single word, you
can express your feelings with body language— gestures, facial expressions, and body
movements or positions.
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David, the HR vice president at Redding Co., evaluates responses from an employee survey at the company's annual benefits presentation. He concludes that many employees are confused about their options for health insurance, and they are often unhappy with the policy they choose. What should David do about this situation?
A. downplay the role of health insurance in the benefits package, relative to other benefits B. save money by reducing printed messages about health insurance C. accept that it is difficult for employees to understand the value of insurance D. introduce software that will guide employees to the insurance option for their needs E. discontinue health insurance, since it is a source of dissatisfaction
The retained earnings balance on the retained earnings statement is the same amount that appears in the stockholders' equity section of the balance sheet
Indicate whether the statement is true or false
Management's strategic vision for an organization
A. describes in fairly specific terms the organization's strategic objectives, and strategy. B. charts a strategic course for the organization ("where we are going") and provides a rationale for why this directional path makes good sense. C. spells out the organization's strategic intent and the actions and moves that will be undertaken to achieve it. D. spells out how the company will become a big moneymaker and boost shareholder value. E. addresses the critical issue of "why our business model needs to change and how we plan to change it."
Luis is a third-party neutral who resolves labor disputes. When he issues a final decision, both sides must accept it. Luis is
A. a mediator. B. an arbitrator. C. a union steward. D. a conciliator.