When Drew gave the toast at his best friend's wedding reception, he failed to notice the shocked looks
as he told some off-color stories about the happy couple's dating life. What quality of decorum did Drew
violate in this example?
A) The toast was too long.
B) The toast did not reflect the speaker's feelings.
C) The audience did not like the speaker.
D) The speech was too informal for the occasion.
E) The emotions were too intense for the listeners.
D
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Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ______ knowledge.
A. explicit B. descriptive C. vigilant D. cultural
When considering whether to move your textbook's best advice?
A. Always move B. Never move. C. Be aware and adapt to your audience D. The presentation topic determines whether to move
Discuss the roles and responsibilities of Investor Relations professionals and how they add value to a corporation.
What will be an ideal response?
Rex likes Karl because he thinks Karl is fun, smart, and energetic. When someone points out that Karl is a cheapskate, Rex refuses to believe it. Perhaps Rex's perception is clouded by the __________ effect.
A. horn B. consistency C. pattern D. halo