Brant, a telemarketer, has been given a script to read to customers and was instructed to be enthusiastic and conceal any frustration he might have. Brant is using what?
A. emotional dissonance
B. display rules
C. house rules
D. emotional regulation
B. display rules
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Which of the following statements is true regarding psychological contracts in organizations?
A. They determine the degree to which employees trust organizations to value their efforts. B. They determine the length of time an employee is expected to work for the organization. C. They determine the pay agreements between the employee and the organization. D. They determine the distribution of vacation and benefits in organizations.
The Foreign Corrupt Practices Act of 1977 provides legal protection for individuals who report illegal organizational activities to appropriate persons or agencies
Indicate whether the statement is true or false
What is a major risk in following legal advice found on the Internet?
a. The advice may be given by a lawyer who does not have an official office. b. The advice may not be strictly accurate or relevant to your type of business. c. The service is free and there is no paperwork to document the advice. d. Sample documents and forms will not be available.
Good packaging can provide a product with an important competitive advantage.
Answer the following statement true (T) or false (F)