A nurse feels threatened by her manager who recently cornered her in an empty room and angrily berated her for her slow pace of nursing care. What action should the nurse take first in response to this abusive behavior?
A) Enlist the help of some trusted colleagues and meet with the manager as a group.
B) Contact the state board of nursing and ask for advice and assistance.
C) Draft a written complaint for submission to her manager's supervisor.
D) Confront the manager during a private meeting.
Ans: C
Feedback:
Workers who want to report abusive behavior should first provide written complaints to their human resources managers or others who are in a position to stop the abuse. If the situation does not improve, the U.S. Equal Employment Opportunity Commission may be able to help. The state board of nursing is in charge of enforcing the nurse practice act, and work environment abuse is not part of its function. A private meeting or confrontation may not be effective because the manager may use his/her position to continue to bully the nurse.
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