When a leader hears, “it is what it is,” ______.

a. she will then often add, “and that’s the way it is”
b. he will often then say, “but it’s not what it could or should be”
c. she doesn’t usually say anything else
d. none of these


b. he will often then say, “but it’s not what it could or should be”

Business

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Answer the following statement true (T) or false (F)

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You can convey a positive, professional image on the phone by

A) eating a quick snack to keep up your blood sugar. B) putting the caller on hold if you get another call. C) using your natural voice, but making sure you don't sound bored. D) using your time efficiently by keeping your email on the screen. E) using frowns and eye rolling to let off steam when annoyed.

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