Describe the difference between front office and back office operations from the standpoint of scheduling customer jobs
What will be an ideal response?
Front office operations are customer-facing (high customer contact) and typically have highly divergent work flows and a high degree of customization. The demands on front-office operations are difficult to predict, which complicates scheduling. Further, since customer contact exists, the cultural norm is often a FCFS sequence, which performs poorly in most measures of schedule performance. A back-office operation is less divergent, and often is constructed in a linear fashion. Tasks are easier to schedule because they have a common flow pattern through the system.
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