A representative product taken from a lot or batch, evaluated, and purchased refers to
A. homogeneous selection.
B. description.
C. trust.
D. negotiated inspection.
E. sampling.
Answer: E
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The process of filling in missing information is known as which of the following?
A. closure B. cloistering C. selective retention D. gender prescriptions
In the context of service quality, which of the following statements is true of reliability?
a. It involves providing prompt service to customers. b. It involves being caring and paying individualized attention to customers. c. It refers to the knowledge and courtesy of employees. d. It is performing the service right the first time.
The skills needed to speak in ______ share much in common with the skills needed to speak before any audience.
Fill in the blank(s) with the appropriate word(s).
Problems in evaluating performance according to the terms of contracted outcomes are called _______ by TCE.
a. Technological uncertainty b. Volume uncertainty c. Behavioural uncertainty d. Radical uncertainty