Service refers to the
A. technique of keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers.
B. practice aimed at discovering and harnessing an organization's intellectual resources.
C. speed and dependability with which an organization delivers what customers want.
D. technique of establishing goodwill through social relationships.
E. skill of understanding oneself, managing oneself, and dealing effectively with others.
Answer: C
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Which of the following pre-employment test measures the knowledge and skills needed to succeed in a particular position?
A) Cognitive test B) Language proficiency test C) Job knowledge and skills test D) Personality test E) Integrity test
Using the labor time standard of 0.5 labor hour per unit and a labor cost standard of $10 per labor hour for a 10 pound bag of chocolate and the following actual cost and usage data, compute the direct labor efficiency variance. Direct labor hours used 4,950 hours Total cost of direct labor $53,460 Number of good units produced 9,000 units
a. $3,960 (F) b. $3,960 (U) c. $4,500 (U) d. $4,500 (F)
Answer the following statements true (T) or false (F)
1. The purpose of a code of ethics is to state an organization's expectations for the behavior of all its external stakeholders. 2. Ethics training can enhance high ethical standards in the workplace, even when a company has of a strong code of ethics. 3. In some cases, the IRS financially rewards whistle-blowers. 4. Corporate social responsibility (CSR) is the notion that corporations are expected to create a positive and enriching environment for employees.
The duty placed on employers and service providers to accommodate disability in the provision of employment, goods and services, education and transport is governed by which principle:
a. financial acceptability b. value for money c. reasonable adjustment d. common sense