Because the production and consumption of services is simultaneous, the mass production of services is difficult.
Answer the following statement true (T) or false (F)
True
You might also like to view...
Hui works for a large organization that is downsizing to cut costs by laying off employees and becoming more efficient. Hui’s company is using a(n) ______ approach to management.
a. behavioral b. management science c. integrative d. classical
Define values and outline how they relate to ethical decision-making and behavior.
What will be an ideal response?
The Steenhaut and Van Kenhove research into ethical consumer behavior was based on __________________.
a. Unreported endorsements b Giving too much change at the checkout in a store c. Compromising consumer privacy d. Improper anonymity
Which element below is not one of the tactics for influencing others listed in the textbook?
a. Assertiveness b. Inspirational appeals c. Consultation d. Association building