What is an arrangement between a bank and a customer that allows the customer to borrow up to a certain amount, or limit, that they can access at any time if they choose?
A) Open ended loan
B) "Open-end" credit
C) Loan agreement
D) Credit
E) Consumer Loan
B) "Open-end" credit
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A question that broadly addresses the prospect's need and offers a solution can be effective at the beginning of the ________ step of the selling process
A) preapproach B) prospecting C) follow-up D) sales presentation E) qualifying
What are traits?
A. The physical or psychological characteristics of a person B. The measure of goals achieved through a work process C. The actions taken by an individual D. The measurement of a person’s capabilities through testing E. The estimate of what the individual is likely to do
An electronic goods manufacturer launched a promotional campaign that involved a flat 20 percent discount on all purchases made on the manufacturer's website. This campaign became very popular. However, the large number of simultaneous purchases on the website caused it to crash. Which of the following can definitely be concluded from this information?
A. The company's website was not secure, which made hacking easy. B. The online sales resulting from this promotional campaign generated more revenue than its retail outlets during the same period. C. Sales at the manufacturer's retail stores were at an all-time low prior to the promotional campaign. D. The company's website did not have the capacity to handle such a high load. E. Promotional campaigns involving a discount generally result in a loss rather than an increase in profit.
Spatial layout and functionality increase in importance when:
A. Service is provided in a self-service environment B. Service is provided in an interpersonal services environment C. Service is provided in a remote environment D. Customers are under no time pressure E. Photographic blueprints are used to assess the service process