When providing the bad news, which of the following would do least to minimize the potential negative feelings from the bad news?
A) Devote as little space to the actual bad news as possible.
B) Devote as little time to the explanation of the bad news as possible.
C) Use specific and concrete terms to ensure understanding of the bad news.
D) Subordinate the news within a complex or compound sentence.
E) Place the bad news in the middle of the paragraph.
Answer: C
Explanation: C) By giving your reasons effectively, you help maintain focus on the issues at hand and defuse the emotions that always accompany significantly bad news. An effective way to do this is to start with positive or neutral points and move through progressively negative points. Provide enough detail for the audience to understand your reasons but be concise.
You might also like to view...
Niche social networks provide a more targeted market to the advertisers
Indicate whether the statement is true or false
The purpose of employee empowerment is to ______.
a. ensure that effective decisions are made by management b. provide a mechanism by which responsibility for job-related decisions is vested in either individuals or in work teams c. ensure that the customer always gets what they want d. ensure all decisions are correct in the eyes of management and the guest
Answer the following statements true (T) or false (F)
1. The current ratio may indicate that the company is using its assets effectively. 2. The inventory turnover ratio measures the average number of days that inventory is held by a company. 3. Days' sales in receivables measures the return on average receivables. 4. Days' sales in inventory measures how quickly a company can collect its receivables. 5. The gross profit percentage is an indicator of how well a company is positioned to pay off its short- term liabilities.
Power centers tend to be smaller than lifestyle centers
Indicate whether the statement is true or false