When customers are listened to online, they are more likely to contribute to company social media sites
Indicate whether the statement is true or false
True
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List and explain three types of quality costs
If a company provides services to a customer on credit, the company providing the service should credit Accounts Receivable.
Answer the following statement true (T) or false (F)
Decision Making Biases and Errors (Scenario)Newcastle United, a soccer club, was relegated from the top flight two seasons ago. Following relegation, the club's board sacked the manager and hired a new manager to replace him. The club won back promotion to the league and enjoyed a good season. Andy Carroll, the star player for Newcastle, was the top scorer in the league for that season. However, the club, needing to strengthen the team by buying new players, sold Andy Carroll to Liverpool soccer club to buy three average players. The club is presently experiencing a dip in form and is in danger of being relegated again.Which of the following statements, if true, would indicate the presence of self-serving bias on the part of the manager?
A. The manager assumes moral responsibility for the club's disappointing performance and offers to resign from his position. B. The manager buys Andy Carroll back from Liverpool at a much higher price to revive the team's fortunes. C. The manager blames the board for selling the top scorer and replacing him with below-par players. D. The manager threatens to quit if the board refuses to buy back Andy Carroll from Liverpool immediately.
Gerald manages the marketing team in his company. Most of his team members are new to the organization. Which of the following practices would best help Gerald in building trust within his team?
A. Being judgmental when his team members share their ideas B. Micromanaging his team members C. Facilitating self-disclosure among his team members D. Encouraging his team members to focus on self-protection