In order to manage their relationship with an outsourcer or technology service provider, firms need a contract that includes a(n):
A) TCO.
B) SOA.
C) SLA.
D) API.
E) capacity plan.
C
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Answer the following statements true (T) or false (F)
1. Comprehensive listening is more demanding than critical listening because comprehensive requires both listening to the message and analyzing its content. 2. Critical listening requires offering empathy and support to another person. 3. The key to appreciative listening is putting aside biases against what is being shared. 4. Appreciative listening does not necessarily involve a communication exchange with another person. 5. HIRIER is the acronym for the six-step process of hearing.
A tangible benefit
a. can be measured and expressed in financial terms b. might increase revenues c. might decrease costs d. all of the above
Attempting to compete on the basis of quality will most likely result in which of the following?
a. Lower costs b. Lower levels of customer service c. Higher amounts of product returns/warranty claims d. Higher costs
Functional specifications set out:
A) the purpose for which the product is required. B) all those aspects or characteristics of a product that are determined by its final use. C) how the product is to work. D) none of the above