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Which of the following responses to job dissatisfaction occurs when the employee can wait for the situation to improve, showing trust in the management to address the dissatisfaction in time?
A. neglect B. loyalty C. exit D. voice
How would a CRM system most likely enable a salesperson to facilitate relationship building with numerous customers?
A) projecting a professional image on social media sites B) using letter templates to convey information C) developing leads for potential new sales D) integrating numerous accounting tasks E) adding value to mature products
When drawing up a daily "to do" list, a salesperson should most likely:
A) refer to the previous day's log for unaccomplished activities B) avoid listing more than five items for one day C) record more tasks than can be completed D) list activities in priority order E) rank items alphabetically
Search engine marketing is the use of strategies intended to position a Web site at the top of Web search engines' results, such as Google
Indicate whether the statement is true or false