Which of the following behaviors is not cause for immediate concern for potential workplace violence?
a. George has been isolating himself for days from his co-workers and is moody all the time.
b. Lester has had car trouble for the last week and has been complaining about not having enough money to pay for repairs.
c. Alex has been argumentative with a co-worker and has resorted to name-calling and yelling.
d. Dexter became irate at a payroll clerk when she reported that the company received a wage garnishment order from the court to pay for past-due child-support payments.
b
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Nancy Henderson is a salesperson for a manufacturer of small kitchen appliances. She does not directly solicit orders. Her primary duties involve promotional activities and introducing new products to her employer's indirect customers. She spends much of her time demonstrating appliances at various retail stores. Nancy would be classified as a(n):
A. service salesperson. B. sales engineer. C. account representative. D. retail salesperson. E. detail salesperson.
You are responsible for supervising order takers at Acme, Inc. Which of the following would you be LEAST likely to expect these people to perform?
A) executing the preapproach stage of the creative selling process B) assisting business customers C) processing customer transactions D) communicating with customers over the phone E) executing the close stage of the creative selling process
What is of utmost importance that a manager first do when a 360-degree- performance appraisal process uncovers unethical behavior on the part of the employee?
a. Send the employee to ethics training. b. Give the employee a chance to transfer to another department. c. Investigate the incident to be sure of its nature. d. Discipline the employee to show that such behavior will not be tolerated.
A person who helps you develop and adjust on the job is called a/an
a. coworker. b. mentor. c. advocate. d. analyst.