Which of the following is not an element of a good service guarantee?
A. Meaningful to the customer
B. Easy to understand
C. Unconditional (no small print)
D. The customer controls the process
E. Easy to communicate
Answer: D
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Which of the following is a teleological theory based on the laissez-faire theory of capitalism?
A. Profit maximization B. Difference principle C. Rule utilitarianism D. Act utilitarianism
Customer relationship management focuses on retaining existing customers but not on acquiring new customers
Indicate whether the statement is true or false
The distribution of income in the United States has created a tiered market
Indicate whether the statement is true or false
Young Corporation's capital stock at December 31 consisted of the following: (a) Common stock, $2 par value; 100,000 shares authorized, issued, and outstanding. (b) 10% noncumulative, nonconvertible preferred stock, $100 par value; 1,000 shares authorized, issued, and outstanding. Young's common stock, which is listed on a major stock exchange, was quoted at $4 per share on December 31 . Young's
net income for the year ended December 31 was $50,000 . The yearly preferred dividend was declared. No capital stock transactions occurred. What was the price earnings ratio on Young's common stock at December 31? a. 6 to 1 b. 8 to 1 c. 10 to 1 d. 16 to 1