Actions taken to ensure the satisfaction of group members, develop and maintain harmonious work relationships, and preserve the social stability of the group are referred to as ________ behaviors.
A) task performance
B) organizational citizenship
C) performance-oriented
D) customer-centered
E) group maintenance
E) group maintenance
Explanation: In exhibiting group maintenance behaviors, leaders take action to ensure the satisfaction of group members, develop and maintain harmonious work relationships, and preserve the group's social stability.
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The textbook cites the McDonald’s McAfrika sandwich as an example of a product failure to illustrate ______.
A. the importance of regular, not pita, bread in sandwiches B. the importance of naming the product appropriately C. the lack of sensitivity by including tomatoes in the sandwich, which may be harmful to people allergic to tomatoes D. the impact of not having fries to go with the sandwich
Describe the five major methods for conducting job analysis.
What will be an ideal response?
________ occurs when information is processed and added to long-term memory.
A. Formalization B. Repositioning C. Cognitive dissonance D. Data mining E. Learning
Statutory law is:
A) not well suited for making drastic or comprehensive changes, thus its importance as a source of law has diminished since the end of the nineteenth century. B) the primary source of law for such business law topics as contracts, agency, property, and trusts. C) a primary source of new law and ordered social change in the United States. D) created by legislatures, which are less likely to repeal prior enactments than courts are likely to overrule prior decisions.