This question contains two parts; be sure to answer both. First, list the four devices for stimulating constructive conflict. Next, suppose that you own a small hardware store in the downtown area. You have watched your business get drained away by huge retailers like The Home Depot and Lowe's. You decide you want to "explode" your business model and make some drastic changes. Explain how you would use two of these devices within your organization to brainstorm a way to remain in business and return to profitability.
What will be an ideal response?
The four devices for stimulating constructive conflict are (1) spurring competition among employees, (2) changing the organization's culture and procedures, (3) bringing in outsiders for new perspectives, and (4) using programmed conflict (devil's advocacy or the dialectic method) to elicit different opinions without inciting people's personal feelings.
Students should explain how they would use two of these devices to "explode" the business model at the local downtown hardware store.
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Indicate whether the statement is true or false
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