______ is where a social media professional analyzes all of the communication efforts for the client and organization before a campaign is launched.

A. A strategic plan
B. A communication audit
C. A social media audit
D. A communication plan


C. A social media audit

Communication & Mass Media

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From the choices below, identify the qualities of a good listener

w. Attempts to minimize distractions x. Engages in mental argument, silently refuting a speaker's ideas y. Holds the speaker responsible for effective communication z. Provides nonverbal feedback to the speaker during a speech A) w & z B) x & z C) x & y D) w & y

Communication & Mass Media

What is appropriateness in regards to delivery language and style? Provide an example of an inappropriate and an appropriate use of language and style

What will be an ideal response?

Communication & Mass Media

Gender is determined by biology while sex is shaped by culture

a. True b. False

Communication & Mass Media

Which is NOT a good conversational listening skill?

A. Listening to the concerns of others. B. Assuming that you understand. C. Before speaking, asking yourself what message is needed. D. Avoiding self-centered ("I-I") talk.

Communication & Mass Media