Resolve 80 percent of reported incidents at level one is an example of a service desk _______, or an important metric that indicates how well the service desk is performing.
Fill in the blank(s) with the appropriate word(s).
KPI
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Which of the following is not one of the main ways to reduce cognitive dissonance?
A. Change your attitude. B. Change your behavior. C. Eliminate the self-serving bias. D. Find consonant elements that outweigh the dissonant ones. E. Belittle the importance of the inconsistent behavior.
Kanban is associated with all EXCEPT which of the following?
A) small lot sizes B) signals, such as cards, lights, or flags C) moving inventory only as needed D) increased material handling E) reductions in inventory
Which of the following is true of the universal functions of marketing?
A. Responsibility for performing them cannot be shifted or shared. B. Not every firm must perform all of the marketing functions. C. All goods and services require all the functions at every level of their production. D. They may not be required in all macro-marketing systems.
_____ are the screens and reports the system generates
Fill in the blank(s) with correct word