Answer the following statements true (T) or false (F)
1. If a customer has just had a comfortable and predictable wait, followed by a subsequent wait that is unpredictable and stressful, the second wait will seem longer than if a well-managed wait had not just occurred.
2. The organization can influence the guest’s reaction to the wait before service begins and during service, but not after service.
3. A hotel with too little capacity is typically overbooked and has to bump guests to other hotels. This is why there is no such thing as a hotel with too much capacity.
4. If a waiting line is short and you are aware of the make-up of the guests in line such as those waiting for an up-scale brunch at a 5-star hotel, you can vary the treatment of the waiting line by offering them scones, mimosas, tropical fruit juice, or Bloody Marys while they wait, all of which is included in the price of the brunch.
1. True
2. False
3. False
4. True
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If all of the following are provided for by a lease contract, which one is not included in minimum lease payments for the lessee?
A) ?payments resulting from failure to renew the lease B) ?unguaranteed residual value C) ?bargain purchase price D) ?guaranteed residual value
The size of the correlation coefficient, a common measure of relationship between variables in itemized rating scales, is influenced by the number of scale categories
The correlation coefficient increases with a reduction in the number of categories. Indicate whether the statement is true or false
Identify the correct sentence
A) I surely could have done a better job on the report if I had more time. B) I sure could have done a more better job on the report if I had more time. C) I surely could have done a more better job on the report if I had more time. D) I surely could have done an better job on the report if I had more time.
Which of the following statements regarding MRP in services is TRUE?
A) MRP is for manufacturing only, and it is not applicable to services. B) MRP can be used in services, but only in those that offer very limited customization. C) MRP only works in services for demand that is independent. D) Services such as restaurant meals illustrate dependent demand, and they require product structure trees, bills-of-material, and scheduling. E) None of the above is true.