Academic audiences prefer ______ over the use of ______ in terminology.
a. operation development; organizational development
b. organization development; organizational development
c. organizational development; organization development
d. organization development; operational development
b. organization development; organizational development
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If a marketing researcher chooses to use word associations, the researcher is using ________
A) closed-end questions B) Likert scale questions C) open-end questions D) rating scale questions E) semantic differential questions
Company X has a good whistle-blowing program in place. Sara used the whistle-blowing system to alert the management about a fraud being committed by a senior employee in the human resource department. The company investigated the allegation and punished the fraudster. However, Sara was shocked to find later that everyone in her team knew that she was the one who blew the whistle. What could be a
major issue with the program at the company? a. Unclear policies regarding whistle blowing b. Lack of awareness about the program c. Management inaction regarding anonymity policies d. Lack of adherence to anonymity policies
A basic assumption of the SLII is that employees’ skills and motivation vary over time. Do you agree? Can you think of any exceptions? Does the SLII fit all work situations equally well?
What will be an ideal response?
Managing customers is the process of differentiating transactional and collaborative customers, delivering offerings that fulfill the respective requirements and preferences of a portfolio of customers in a superior way, and getting a fair return in
exchange. Indicate whether the statement is true or false