______ control is an approach to organizational control that is characterized by informal and organic structural arrangements.
A. Relational
B. Functional
C. Decentralized
D. Bureaucratic
E. Market
C. Decentralized
Decentralized control is an approach to organizational control that is characterized by informal and organic structural arrangements.
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The person who promises to pay a certain amount of money at a definite future time is called the
a. maker of the note. b. payee of the note. c. discounter of the note. d. endorser of the note.
Small talk with a customer is yet another way to impose a sale on a customer and should always be avoided.
Answer the following statement true (T) or false (F)
Using the retail inventory method, if the cost to retail ratio is 75% and ending inventory at retail is $159,000, then estimated ending inventory at cost is $221,143.
Answer the following statement true (T) or false (F)
Answer the following statements true (T) or false (F)
1. The outstanding organizations are experienced enough to anticipate all the many different things guests will do, ask for, and expect from them. 2. Everything the organizational leadership says and does should be consistent with the organization’s subcultures. 3. Organizational culture is crucial in filling in the gaps between what the organization can anticipate and train its people to deal with and the opportunities that arise in the daily encounters with a wide variety of guests. 4. The more tangible the service product, the stronger the cultural values, beliefs, and norms must be to ensure that the guest service employee provides the quality and value of guest experience that the guest expects and the organization wants to deliver. 5. Because they are often lonely, bored, and looking for contact with others, older retired people often make excellent hospitality employees.