According to Gibb, the type of communication he calls “certainty” decreases defensiveness
a. True
b. False
F
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During the 20th century, free time increased in all of the following ways except through:
a. Increased vacation time b. Later entry into the workforce for the young c. Earlier retirement for the old d. A reduction of the work week e. None of the above
The central theme of TQM is:
A) ?A formal, rigid structure B) ?Centralization C) ?Importance of the customer/client D) ?Employee morale and productivity
What genre classification scheme includes text analysis of speeches, interactions, and
written and visual documentation? a. Individual b. Societal c. Narrative d. Language and Communication
When working with couples, mutual behavior exchanges can be useful to help partners negotiate relational rules. This is also known as:
A) behavior exchange. B) quid pro quo. C) contingency contract. D) token economy.