Which of these statements about processes is NOT true?
A) A process can have its own set of objectives.
B) A process can involve work flow that cuts across departmental boundaries.
C) A process can require resources from several departments.
D) A process can exist without customers.
D
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When a customer's expectations are not met, you will be more successful rebuilding the long-term relationship if you
A) delay responding and hope the customer forgets about the complaint. B) send a letter. C) call the customer or schedule a face-to-face meeting. D) request that a supervisor contact the customer.
Abburi Company's manufacturing overhead is 55% of its total conversion costs. If direct labor is $45,900 and if direct materials are $27,200, the manufacturing overhead is:
A. $89,344 B. $33,244 C. $37,555 D. $56,100
Firms that use mass customization
A. may be able to take advantage of the Internet for orders. B. may be able to give their customers more or better choices. C. are likely to have higher costs than do firms who produce more standardized products, but they may earn better profit margins. D. may target either business customers or final consumers. E. All these answers are correct.
Why is it important to convert interest rates into the APY on different accounts and with different banks?
A) Some banks and accounts pay higher advertised rates. B) The same advertised rate will vary with different compounding periods. C) The Truth in Savings Act of 1993 omits this comparison. D) With FDIC Banks it is not necessary to convert interest rates for comparison.