When requesting action in a persuasive message, wording such as "I hope you will . . .". and "If you agree . . .". is recommended as a courteous way to present the recipient with the choice of whether to respond favorably
Indicate whether the statement is true or false
F
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Martha had several unpleasant experiences trying to find the merchandise she needed at a large lumber yard and hardware store. The employees-when she could find them-rarely seemed to know where anything was outside of their own departments. But on her most recent visit, she was pleasantly surprised to find that the store had installed kiosks where she could get directions quickly and accurately. The store had found a technological solution to the services marketing issue of
A. intangibility. B. inseparability. C. part-time employees. D. perishability. E. heterogeneity.
Nobriga Corporation uses customers served as its measure of activity. During October, the company budgeted for 29,000 customers, but actually served 33,000 customers. The company has provided the following data concerning the formulas used in its budgeting and its actual results for October:Data used in budgeting:??Fixed element per monthVariable element per customer?Revenue-$2.90?Wages and salaries$25,500$0.80?Supplies$0$0.30?Insurance$6,000$0.00?Miscellaneous expense$3,700$0.40Actual results for October:?Revenue$94,500?Wages and salaries$51,100?Supplies$12,100?Insurance$3,600?Miscellaneous expense$16,900Required:Prepare a report showing the company's revenue and spending variances for October. Label each variance as favorable (F) or unfavorable (U).
What will be an ideal response?
Any process that generates well-defined outcomes is
a. an event b. an experiment c. a sample point d. a sample space
A strategic group _________.
A) consists of those industry members that are growing at about the same rate and have similar product line breadth. B) includes all rival firms having comparable profitability. C) is a cluster of industry rivals that have similar competitive approaches and market positions. D) consists of those firms whose market shares are about the same size. E) is made up of those firms having comparable profit margins.