The nurse supervisor determined that the nurse managers were not communicating effectively with each other. Which of the following actions would be included in the final refreezing stage of the change process?
1. The nurse supervisor continues to monitor the nurse managers' communication techniques and how well they continue to implement the changes that have been made.
2. The nurse managers and the nurse supervisor meet to discuss how their poor communication techniques might be affecting the organization and other staff members.
3. The nurse supervisor identifies several nurse managers who are acting defensively towards the nurse supervisor.
4. The nurse managers brainstorm about many ways the problem could be solved. Feasible solutions are identified.
Answer: 1
Rationale: The change process can be broken down into unfreezing, moving, and refreezing stages. During the unfreezing stage, the problem is identified by the people most affected by a change. During the moving stage, the solution to the problem has been determined. The change is beginning. During the final stage of change, the change has occurred. The nurse supervisor must evaluate for continued quality. Refreezing occurs when the new practice or process has stabilized. The nurse managers are consistently implementing the identified methods to solve the problem.
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