After the sales presentation, which of the following is the next step in the creative selling process?
A) block objections
B) handle objections
C) begin building a bridge to the next sale
D) wait for signals that the customer is ready to buy
E) indirectly ask the customer for her business
B
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Which of the following is the level of culture that is a visual reflection of the organization’s culture?
A. artifacts and creations B. external C. values D. assumptions
Using horizontal analysis, what is the change experienced by a company whose Accounts Receivable balance was $400,000 in 2009 and $325,000 in 2008?
a. 19 percent b. 23 percent c. 81 percent d. Cannot be determined from the information as 3 years of data are needed.
Among the mistakes most commonly made by new exporters, taking insufficient care in selecting overseas sales ______ and distributors is a common one.
Fill in the blank(s) with the appropriate word(s).
SERVQUAL analysis ______.
a. uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive b. is a method for doing gap analysis c. uses employee absenteeism rates to identify production defects d. is a predictive model applied to how target markets can be serviced